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We provided the business case to support the launch and positioning of an innovative an award winning investment product.
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For an energy company, we identified a hidden driver of churn, helping to drive down their attrition rate.
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In financial services, we helped a client identify a market gap for a new service in a commoditising market.
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We assisted a client to gain a sustained foothold in the highly competitive telecommunications market through providing regular and actionable feedback on their communications effectiveness and reputation.
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We helped a client to get funding to enter an emerging digital market through demonstrating how a new service will meet an unmet need.
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We helped a client stem the decline in a dying market while they re-engineered their services to new growth opportunities.
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We helped a client generate sales by enabling them to change the conversation from product features and price, to customer segment benefits, driving increased market share.
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We helped build the business case and to optimise one of the most successful apps in Australia.
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We helped a health fund successfully re-brand, demonstrating the value delivered by this investment.
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We saved one client $200 million dollars helping to convince the board not to launch a new product.
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We identified an omni-channel strategy that met the needs of customers and saved our client significant financial investment.
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We helped a technology provider move from no. 4 to no. 3 by enabling a full understanding of the value of changing their sales approach and the way they serviced their market segment.
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We saved a client significant costs by helping them move customers to a self-service model.
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We helped a client identify an exciting new value proposition and brand identity that had strong resonance with employees, customers and other stakeholders; reigniting their growth.
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We helped a client dramatically improve the way they engaged with new customers.
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We helped a superannuation and wealth provider to move from no. 3 to no. 1 in a key market segment by providing them with regular feedback on their success and challenges.